Forum Guidelines


The purpose of this forum is to give & receive support, share ideas, resources, understanding and encouragement.

To ensure that everyone has a good experience in the Forum (The Love & Loss FB Lounge) we need to have some guidelines for participation in this community.

These guidelines are here to promote a friendly, welcoming, safe and supportive atmosphere for you and to maintain the highest level of integrity, positivity, respect and sensitivity for our members.

Participants & Roles:

The Love & Loss Lounge Facebook Group (Forum) is strictly for paid members of The Baby Loss Survival Guide.
The group will continue to grow in size.

The forum will be moderated by April Boyd creator, Creator of the Baby Loss Survival Guide, and The Love & Loss Team. Our role will be to stimulate discussion, answer questions, provide inspiration & resources and if necessary, moderate any inappropriate content or comments.

Our aim is to support you in the best way possible by maintaining a sensitive space, hopeful vibe and positive, supportive, safe energy within the group.

The information, support, resources & strategies shared in this forum as intended to be general in nature and may not specifically be the best fit for your individual needs.

The support of this forum is not intended to replace the role of your physician and/or therapist, and you are encouraged to seek additional support in your community or with April Boyd Psychotherapy Services for additional individual support as needed and any time you may find yourself overwhelmed or in crisis.


Please do not share information in this Forum that you consider to be confidential, either about yourself or others. While this is a private fb group, the nature of the world wide web makes it impossible for us to guarantee your privacy in this setting.

Please respect the privacy of other members. Do not post on other member’s FB walls, as other’s may not be as open with their friends and family about their experience of loss as you may assume.

Do not repeat or share any information about other members that you may encounter in this group with any outside members.

Please do not share or copy posts from other members. If you’re ever in doubt whether you can use or share something a member has posted – ask first.

Forum Etiquette & Requirements:

Treat others the way you want to be treated. We have a zero tolerance policy for negativity, gossip or toxic energy. We want this to be a supportive, encouraging and healthy environment and a safe place to connect with others.

Opinions, advice and all other information expressed by members in discussions or on the group wall are those of the author. You rely on such information at your own risk. Members are urged to seek individual professional advice for specific, individual situations and not rely solely on advice or opinions given in the community.

Please be respectful of differences. Everyone experiences grief and loss in a different way and may need or want different things. Please allow others room to do what they need to do in their own lives without offering unsolicited opinions that may be interpreted as judgments.

We do ask that you not tag us by name. We are in the forum daily and will respond when we can. Also by tagging Love & Loss Administrators directly, you reduce the likelihood of valuable input from other members and experienced Alumni.

Community Mindfulness:

Our community forum is filled with members at all stages in the experience of loss. While we want the forum to be there to support you on your good days and bad, please be mindful of how your posts can impact others.

Your experience of healing will have its highs and lows, and the forum is there to give you support and a sounding board. However we also ask that you be mindful of the impact of your comments on others.

We ask that you be mindful of the possible impact of what you post on other group members.

Live Video Streaming

Recently, Facebook have introduced the ability to live stream video content in Facebook Groups. We ask that you do not use this feature in our forum.

Respecting IP

Do not infringe others intellectual property – copy cat behaviour or plagiarism will not be tolerated and is grounds for removal from the program and the community and enforced with legal action if necessary.

Members who are deemed to be acting inappropriately will be contacted privately and asked to tone down their responses, rectify or remove content as the situation requires. If this behaviour continues they will be asked to leave with no refund provided.

Our highest priority is to maintain a positive and supportive forum where all people feel comfortable and we will remove people if needed to achieve this. You are not entitled to a refund if your membership here is terminated.

If you feel someone is acting inappropriately you may report it to us at However, we hope there will be no need to do this!

If you acquire goods or services from other members, contributors or recommended providers the relationship is your responsibility. You release us from responsibility in relation to such arrangements.

Promotion Guidelines

If you are creating your own work in the baby loss community (blogs, articles, interviews, etc) we ask that you refrain from promoting them in this forum, as we want to protect this space from becoming ‘spammy.’

The L&L team will remove posts if we deem them to go against these policies. We don’t want to have to spend our time policing this so please use your common sense, be fair to others and if in doubt send an email to and ask first.


If you need to discuss a concern please email us at and we will get back to you as soon as possible (generally within 24 hours Monday-Friday).

While we make every effort to ensure our course, promotional material and sales material content is free of errors, with the sheer volume of the work, some errors will inevitably slip through.

If you do find a typo, an inaccuracy, an outdated link or anything which you feel is not right, please let us know!
While we may or may not be able to make changes straight away, these will always go into our course review and improvement process, and we do appreciate you sending them through.

Please help us with this by stating –

  • what the error/omission is, and
  • exactly where the error/omission can be found

Please remember that this feedback should not be posted in the Community Forum. The forum is for supporting you, and not a feedback channel for us.

An Attitude of Good Faith

We understand that it can be a little confronting being asked to modify or remove a post. You may not always understand or agree, however we make these decisions in good faith and to the best of our ability and assessment of the situation. It is never personal.

On some occasions you may not be fully aware on the impact a comment or post you have made may make. We have made these guidelines as explicit as we can, but will sometimes make a judgment call based on the overall vibe we believe is healthy for the overall member experience.

We have found that participants who accept feedback graciously and adapt posting behavior accordingly continue to have a great experience in the forum.

Tech Support & Access

Any issues with tech support and access to the program materials should be emailed to

Please do not post such issues in the group as we want to keep the forum free from this sort of issue and focused on supporting each other.

General Support Guidelines

Based on this you should have an answer to your questions within 48 hours (Monday-Friday) for the majority of the year.
We do not work weekends in the forum so please be patient if posting questions over the weekend.
Over the Christmas period we will take a full digital detox break and these dates will be notified in advance.
To maintain productivity in other areas of our business we respond to questions in 1-2 scheduled sessions not constantly throughout the day.
Please note that email or private message support is not included in this program and so all questions must be asked within the forum so that everyone benefits from our advice.

Lifetime of this forum

While we hope that this program will last a very long time, we may need to alter or cease the operation of this program at any time at our sole discretion. Also, if Facebook changes terms of use or alters their ‘group’ functionality we will try to find an alternate space for members, but we cannot be held responsible for Facebook’s change of terms.

These guidelines are being continually updated and we encourage you to read them when in doubt about an issue.